EMS At-Home Training Service Policy
1. Service Overview
Our EMS (Electrical Muscle Stimulation) at-home training sessions are designed to provide personalized fitness experiences in the comfort of your home. Each session is conducted by certified professionals using FDA-cleared equipment.
2. Scheduling and Rescheduling
- Booking: Sessions must be booked at least 48 hours in advance through our online platform or customer service.
- Rescheduling: Clients may reschedule a session without penalty if done at least 24 hours before the scheduled time. Rescheduling within 24 hours may incur a fee of $50, except in cases of emergencies or unforeseen circumstances.
3. Cancellation Policy
- Right to Cancel: Clients have the right to cancel their contract within three (3) business days, excluding weekends and legal holidays, from the date of signing, by providing written notice. A full refund will be issued within 30 days of cancellation, minus the cost of any sessions already provided.
- Cancellation Due to Relocation or Business Closure: If our client relocates more than five (40) driving miles from the original location or ceases operations, clients may see their contract cancelled and receive a prorated refund for unused services.
- Cancellation Due to Death or Disability: In the event of a client's death or physical inability to continue the sessions, the contract may be canceled with a prorated refund issued of 25%. Proof, such as a physician's certification, may be required.
4. Payment Terms
- Advance Payments: Clients must pay for sessions in advance. However, please be aware that paying for more than one (1) month in advance may risk the loss of your money if the business ceases operations, as we are not required by Florida law to provide any security.
- Installment Payments: For contracts involving future services paid in installments, all terms will be clearly outlined in the contract, including total cost, payment schedule, and any applicable fees.
5. Contract Duration
The initial contract period will not exceed as follow:
- 1 session : 30 days
- 4 sessions : 6 weeks
- 10 sessions: 12 weeks
Exclusions:
- We kindly ask that sessions be used within the timeframes above to ensure consistent results.
- Extensions cannot be guaranteed for personal scheduling conflicts, travel, or other commitments. We will be happy to review options for a one-time courtesy extension.
- If a medical emergency or unexpected injury occurs, please contact us as soon as possible. We will be happy to review options for a one-time courtesy extension.
- Unused sessions after the contract period will expire and are non-refundable.
- Sessions are non-transferable and must be used by the original purchaser.
- Requests for contract holds or pauses can be considered under special circumstances with prior written agreement.
6. Client Identification
Clients may be required to furnish identification upon the trainer's arrival as a condition of receiving services. We will provide the means of such identification if necessary.
7. Compliance and Registration
Our business is registered with the Florida Department of Agriculture and Consumer Services as required by the Florida Health Studio Act. Our registration number is [Insert Registration Number].
8. Contact Information
For cancellations, rescheduling, or any inquiries:
- Email: contact@20min-fit.com
- Phone: +1(305) 742 3930
- Mailing Address: 531 NE 71st St Unit A Miami, FL, 33138
9. Acknowledgment
By engaging in our services, clients acknowledge that they have read, understood, and agreed to the terms outlined in this policy.